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Silver Taxi Sydney Airport Transfer
Sydney's Premier Taxi Service

Silver Service
Taxi Sydney

Impeccable airport transfers, maxi taxis, and local rides across Sydney. Available around the clock with professional chauffeurs and transparent fares.

24/7
Availability
4.8★
Customer Rating
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Accessibility | Silver Taxi Sydney Service
Silver Taxi Sydney Service

Accessibility
Statement

Our commitment to inclusive, accessible luxury transportation for every passenger across Sydney.

Last updated — March 2026
silvertaxisydneyservice.com
At a Glance

Accessible Transport for Everyone

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Accessible Fleet

Sedans, SUVs, and Maxi Taxis equipped to carry wheelchairs, walkers, and mobility aids safely.

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Trained Drivers

Every driver completes disability awareness and passenger assistance training before operating.

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Assistance Animals

All recognised assistance animals welcome in every vehicle — no charge, no exceptions, guaranteed.

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24/7 Support

Call 1800 173 171 any time for accessible booking assistance or special requirements.

01
Our Commitment to Accessibility
1.1Silver Taxi Sydney Service is committed to ensuring that our transport services, digital platforms, and customer interactions are accessible to all people, including those with disability. Accessibility is a core value — not an afterthought.
1.2We believe every passenger deserves a comfortable, dignified, and stress-free travel experience regardless of their mobility, sensory, cognitive, or communication needs.
1.3We continuously review our practices, gather feedback from passengers with disability, and invest in driver training and fleet improvements to uphold the highest accessibility standards across all of greater Sydney.
1.4If you have any questions about our accessibility practices, or require assistance, please contact us using the details specified in Section 9.
02
Standards & Compliance
2.1We are committed to meeting and exceeding the requirements of the following Australian and international accessibility standards:
  • Disability Discrimination Act 1992 (Cth) — Australia's primary legislation prohibiting discrimination based on disability, including in the provision of goods, services, and facilities.
  • Disability Standards for Accessible Public Transport 2002 — Specific standards for public transport accessibility covering vehicles, premises, information, and communication.
  • Web Content Accessibility Guidelines (WCAG) 2.2 Level AA — International standard for digital accessibility, ensuring our website and booking systems work with assistive technologies.
  • NSW Point to Point Transport Regulations — State requirements governing accessible taxi and ride services, including vehicle specifications and driver conduct.
2.2We conduct regular internal accessibility audits and engage third-party assessments to identify and address barriers across our physical services and digital platforms.
03
Service Accessibility Features
3.1Our transport services incorporate the following accessibility provisions to ensure an inclusive experience for all passengers:
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Driver Training

All drivers complete disability awareness and passenger assistance training, including safe handling of mobility equipment and respectful communication.

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Assistance Animals

Recognised assistance animals are welcome in every vehicle at no extra charge — as guaranteed under Australian law.

🧳

Mobility Aid Support

Our vehicles accommodate folding wheelchairs, walkers, canes, and mobility scooters. Drivers assist with safe loading and securing.

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Extra Time & Patience

Drivers allow additional boarding and exit time. No rushing — your comfort, safety, and dignity are always the priority.

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Medical Transport

Reliable door-to-door service for hospital, clinic, and allied health appointments with optional wait-and-return arrangements.

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Door-to-Door Service

Drivers provide assistance from your front door to the vehicle and back — no need to meet at the kerb unless you prefer to.

04
Accessible Vehicle Fleet
4.1We offer a range of vehicle types to suit individual accessibility needs and group sizes:
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Premium Sedan

Spacious sedans with wide-opening doors for easier entry and exit. Suitable for passengers with limited mobility who can transfer independently. Boot space for folding mobility aids.

1–4 passengersFolding wheelchair
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SUV / Wagon

Higher ride height can be more comfortable for some passengers. Generous cargo area accommodates larger mobility aids, walkers, or medical equipment.

1–5 passengersWalker / scooter
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Maxi Taxi

Our largest vehicles with maximum cabin space and low-step entry. Ideal for passengers travelling with carers, family, or groups requiring room for mobility equipment.

1–11 passengersMultiple wheelchairsLow-step entry
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Luxury Lexus Sedan

Premium comfort with an exceptionally smooth, quiet ride — ideal for passengers with chronic pain, sensory sensitivities, or those who benefit from a calmer cabin environment.

Ultra-smooth rideQuiet cabin
4.2When booking, please let us know your specific accessibility requirements so we can assign the most suitable vehicle and brief the driver before pick-up.
05
Website & Digital Accessibility
5.1Our website at silvertaxisydneyservice.com is designed and maintained to conform with WCAG 2.2 Level AA guidelines. We implement the following accessibility features:
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Keyboard Navigation

All interactive elements — links, buttons, and forms — are fully operable using keyboard controls (Tab, Enter, Arrow keys).

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Screen Reader Compatibility

Semantic HTML, ARIA landmarks, and descriptive alt text ensure compatibility with JAWS, NVDA, VoiceOver, and TalkBack.

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Resizable Text

Text scales up to 200% via browser zoom without loss of content or functionality across all pages.

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Colour Contrast

All text and interactive elements meet WCAG AA minimum contrast ratios for readability across different vision needs.

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Responsive Design

Fully functional on phones, tablets, and desktops. Touch targets meet minimum size guidelines for motor accessibility.

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Skip Navigation

Skip-to-content links let keyboard and screen reader users bypass repetitive navigation and jump directly to main content.

5.2Animations on our site respect the prefers-reduced-motion operating system setting. No content relies solely on motion, colour, or flashing visuals to convey information.
5.3We write all content in plain, clear English, and keep navigation labels simple and consistent to support users with cognitive and learning differences.
06
Communication Accessibility
6.1We accommodate passengers with diverse communication needs, including those who are deaf, hard of hearing, nonverbal, or who communicate primarily in languages other than English.
6.2The following communication options are available:
  • SMS Booking: Send your booking details via text message for a text-based confirmation — ideal for deaf or hard-of-hearing passengers.
  • Email Booking: Submit a request by email and receive written confirmation with all trip details.
  • Online Booking: Our accessible web form at silvertaxisydneyservice.com/book-online includes a Special Requirements field for detailed instructions.
  • Written Instruction Cards: Drivers carry written instruction materials to support clear communication during your journey.
  • Phone Relay Services: We accept calls through the National Relay Service (NRS) for people who are deaf, hard of hearing, or have speech difficulty.
07
How to Book an Accessible Ride
7.1There are multiple ways to book, so you can choose the method most comfortable for you:
1

Call Us Directly

Phone 1800 173 171 — available 24/7. Let us know any accessibility needs so we assign the right vehicle and brief the driver.

2

Book Online

Use our online form. The Special Requirements field lets you describe mobility aids, assistance animals, or any other needs.

3

SMS or Email

Send booking details via text or email. We confirm in writing — ideal for passengers who prefer text-based communication.

7.2When making your booking, we encourage you to mention any specific requirements — such as wheelchair space, assistance animal, extra boarding time, or carer travelling with you — so we can ensure the best possible experience.
7.3There is no additional charge for accessibility requirements, assistance animal carriage, or additional boarding time.
08
Accessibility Feedback & Complaints
8.1We welcome feedback on our accessibility efforts. If you encounter any barrier — physical, digital, or communication-related — please let us know so we can improve.
8.2We take every accessibility report seriously and aim to respond within one business day. Complaints are handled in accordance with the Disability Discrimination Act 1992 (Cth).
8.3If you are not satisfied with our response, you may lodge a complaint with the Australian Human Rights Commission at humanrights.gov.au/complaints or call 1300 656 419.
8.4This accessibility statement was last reviewed and updated in March 2026. We review this statement at least annually and update it following significant changes to our services or digital platforms.
09
Contact Us

For accessibility enquiries, booking assistance, or to provide feedback, please contact us through any of the methods listed here. Our team is available 24 hours, 7 days a week.

Please include as much detail as possible so we can address your needs promptly and effectively.

⚡ Typical response within 24 hours
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Phone (24/7)
1800 173 171
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